Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Coldstream | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Coldstream is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Coldstream is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as an online pharmacy weight loss clinic serving Coldstream, UK.

2. Data We Collect

To provide our pharmacy and weight loss services safely and effectively, we may collect the following information:

Personal details: Full name, date of birth, gender, and home address
Contact information: Email address and telephone number
Health and medical information: Weight, height, BMI, medical history, current medications, and any relevant clinical information provided during consultations
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments and provide appropriate clinical care
To dispense and deliver prescription and non-prescription medications, with delivery typically completed within 1 working day of pharmacist approval
To maintain accurate and up-to-date pharmacy records as required by law and professional regulations
To communicate with you regarding your orders, consultations, and treatment plans
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To process payments securely

Our lawful basis for processing general personal data is the performance of a contract and compliance with legal obligations. For special category health data, we rely on the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use the following types of cookies:

Essential cookies: Required for the website to function correctly, including secure login and checkout processes
Analytics cookies: Help us understand website traffic and improve our service
Preference cookies: Remember your settings and preferences for future visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

Healthcare professionals: Where necessary for your care, such as referring information to your GP or prescribing clinician
Delivery partners: To fulfil and dispatch your medication orders
Payment processors: Secure third-party providers who handle payment transactions on our behalf
Regulatory bodies: Including the GPhC, NHS, or other authorities where we are legally required to disclose information

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. How Long We Keep Your Data

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised unless we are required by law to retain it for longer.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored securely and accessed only by authorised clinical and pharmacy staff.

8. Contact Us

If you have any questions about this privacy policy or wish to make a data-related request, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with how we have handled your data, you have the right to raise a concern with the relevant supervisory authority responsible for data protection in the UK.